Analyzing and optimizing the customer experience across all touchpoints.
Customer Experience
Customer Journey Mapping
Process Design
Analyze and redesign customer facing processes to deliver exceptional customer experience
Client Engagement
We are committed to investing the time needed to thoroughly understand our clients’ unique needs and desired outcomes. Once we establish a clear scope of work, we offer flexible engagement models tailored to best suit the nature of the project. These options include:
Hourly Rate:
Ideal for flexible, ongoing support.
Daily Rate:
Perfect for on-site engagements requiring focused, full-day attention.
Project-Based Fee:
A fixed fee for projects with a clearly defined scope.
Monthly Retainer:
Consistent support and consultation with a predictable, monthly cost.